ZiCi is one of New Zealand's leading telecommunications expense control and activity management business intelligence specialists.
Established in 1992 as Phonewatcher. In 1998 the company embarked on a long-term program of research and development and changed its name to Optimex SPS Limited. After the purchase of a competitive company’s customer base, ZiCi was formed as the new company, in 2002.
We operate in the New Zealand, Australian, UK, and US markets. The company has a high degree of in-house specialist knowledge and expertise that develops and deploys customer driven solutions.
Our customers include national and local government departments, multi-national financial institutions, multi-national manufacturers, multi-site learning institutions, legal institutions and multi-national contact centres as well as a variety of single-office businesses.
The ZiCi Reporting service delivers targeted information directly to individuals without the need for complex technical support and administration. The comprehensive online reporting options comprise of over 140 templates showing outgoing and incoming calls, an ad hoc reporting tool for individual report creation and an executive dashboard summary delivering benefits in cost management, network performance and human resource management.
ZiCi Reports can be tailored to meet client’s specific information requirements and the method of report delivery is highly flexible i.e. reports can be accessed online or emailed directly to individuals in time to meet monthly reporting deadlines. A variety of report formats are available, some of which allow easy data manipulation and additional analysis.
The company has a high degree of in-house specialist knowledge and expertise that develops and deploys customer driven solutions providing seamless deployment, full servicing and technical support.